Newsletter, December 2009

It’s funny, but the print version of our newsletter was mailed and received before this post. However, if you read it here, you’re also going to get an update to the bit I wrote in the letter about a trip I just made to North Carolina.

Ten of us gathered at the JAARS center in Waxhaw to talk about how we could make the online help desk easier to use for the Wycliffe workers worldwide. Two of those people were my future colleagues at Wycliffe Europe, Ken Haugh and Martijn de Vries. Two people came from Orlando, and another came from Calgary.

Right now, a person putting a request in to the help desk has to complete 10 fields. That may not sound like many, but some of them involve complex categorization of the request. Yuck. Only geeks care about that stuff. As a result of these meetings, we’ve cut those fields down to as few as five. We’ll find out how useful folks find these changes when we make this new look active at the end of January.

So, here is the newsletter. Pick the medium that suits you best!

December 2009: A Liddle Good News (for reading on-screen)

December 2009: A Liddle Good News (for printing)

Tags: germany, helpdesk, Newsletter