A few months ago, Psalm 121 started running through my head on a regular basis. It begins:
I lift up my eyes to the mountains—Psalm 121:1, NIV
where does my help come from?
Back when I was working in Dallas, a coworker (and former seminary professor) pointed out that, in the composer’s day, the mountains would have been sites for shrines and altars to other gods. They weren’t effective sources of help.
What does this have to do with technology in the sphere of Bible translation? Well, though the admission may burst a bubble of hope for the masses who seek my assistance in matters of gizmotech, I have to concede that I need help sometimes, too.
Where does my help come from?
Some of the products we employ at Wycliffe Germany make use of online forums for their first-line support. In the past year, one of these forums has become a regular haunt for me. The haunting experience inspires the question that forms the title of today’s missive.
Issues with the equipment that runs our network have forced me to be more cautious about installing the updates that are issued to fix bugs and enable new functions. Part of my daily routine now includes checking the vendor’s “community” forums to see what people are saying about the latest corrections to the software.
The other people in this particular “community” are having problems, too. Most are looking for simple help and find it in answers from kind responders. Some are pointedly unhappy or angry, and they don’t hide that fact in their words. You’ve probably seen similar things yourself and know how it can be. Faced with a barrage of criticism and occasional malice, this vendor’s staff have become sparing and cautious with their replies.
Where is my help coming from, anyway?
Yes, the phrase began popping up in my head. In time, it reinforced my awareness that my ultimate help comes not from raw, flawed human beings, but from the Lord my God. When that knowledge is present in my mind, I can calm down and be patient even when reading harsh words. I can remember that the people writing these words (likely) belong to this world and not to the kingdom of God—and this is simply how humans really operate.
For plenty of the other systems under my care, I can send an email, complete an online form, or make a phone call (ick!) to get direct help from support staff. Most of the time, after a short wait, I get a reply from a knowledgable person, and the issue gets resolved. I don’t always need to sift through online vitriol.
Where does my help come from?
On the surface, my help appears to come from acquired knowledge and training, support articles, forums, technical support staff, coworkers, and other tangible sources. The reality is different:
My help comes from the Lord,Psalm 121:2, NIV
who made heaven and earth!
Without the Lord’s help, I could not exhibit patience and kindness online—or offline. Absent his guidance, I wouldn’t always know where to look. If I didn’t have encouragement from him, I wouldn’t have the humility to acknowledge that I need to seek others’ help.
The Lord keeps watch over you as you come and go,Psalm 121:8, NIV
both now and forever.
A critical part of the help that comes from the Lord to us—that is, to Katherine and me, serving together—uses you as the conduit. When you pray for us, when you support our ministry financially, you become part of a genuine community that enables us to serve the kingdom of God with Wycliffe. With gratitude, we say: may the Lord our God keep watch over you as you come and go!
P.S. This entry took me a long time to formulate in my head and to write. It reflects those times when the Christian life and perspective runs smack into that of the world around us. It simply wasn’t an easy thing to describe accurately and graciously. If you find yourself wondering what I’m up to currently, please don’t hesitate to get in touch.